Question 1

What is NexArvo?

Accepted Answer

NexArvo is an AI-powered 24/7 answering service for US and Canadian businesses. The AI answers calls, takes messages, books appointments, looks up customers in your CRM, sends SMS, and can even send Stripe invoices during a call — for a fraction of the cost of a human call center.

Question 2

How much does NexArvo cost?

Accepted Answer

Plans start at $39/month for the Answering Service tier (100 activity units — 1 unit = 1 voice minute, SMS, or action). Starter is $79/mo for 200 units, Business $249/mo for 1,500 units, and Scale is custom. Overage is billed per-unit at pass-through cost. A 7-day free trial is included.

Question 3

Is there a free trial?

Accepted Answer

Yes — every account gets 7 days of the Starter plan free. You will need to add your payment details to activate, and a one-time card charge applies if you choose a paid phone-number option ($15 port or $10 new number). Cancel anytime from your dashboard.

Question 4

Can I bring my own phone number?

Accepted Answer

Yes. You can port your existing number for a one-time $15 fee, buy a new number for $10, or bring your own Twilio number for free.

Question 5

What countries do you support?

Accepted Answer

We support US and Canadian businesses only. Every application is reviewed and verified to prevent fraud and abuse.

Question 6

How does NexArvo compare to Ruby, PATLive, or Smith.ai?

Accepted Answer

NexArvo is AI-native — built from the ground up to answer 24/7, take payments, send SMS, and look up CRM records during a call. Human services like Ruby start at $235+/mo and charge $2.50+/minute over your allowance. See our full comparison page for details.

Question 7

Can the AI take payments over the phone?

Accepted Answer

Yes. Connect your own Stripe account and the AI can send an invoice link by SMS and email during a call, or take card details over the phone (advanced). Money goes directly to your Stripe — NexArvo never touches it.

Question 8

Will the AI sound like a robot?

Accepted Answer

No. NexArvo uses state-of-the-art voice models with natural intonation, interruption handling, and human-like turn-taking. Most callers don't realize they're talking to AI.

Question 9

Is my customer data secure?

Accepted Answer

Yes. Calls, messages, and CRM data are encrypted in transit and at rest. Row-Level Security ensures each tenant only sees their own data. We do not sell or share customer data.

Question 10

Do you integrate with my existing tools?

Accepted Answer

Yes — Zapier, webhooks, REST API, and direct integrations are available on Starter and above. Common integrations include Google Calendar, HubSpot, Slack, and Stripe.

Question 11

What happens after my trial ends?

Accepted Answer

If you don't pick a plan, your account becomes read-only and your phone number stops answering. Your data is preserved for 30 days so you can resume anytime.

Question 12

How do I cancel?

Accepted Answer

Cancel anytime from the dashboard. No long-term contracts, no cancellation fees. Your number stops at the end of the current billing period.

Frequently asked questions