Simple pricing. No surprise bills.

Pick a plan, get a set number of activity units every month, and set a spending cap so your bill can never go higher than you decide.

7-day free trial on Answering & Starter. Cancel anytime.

Answering Service

The AI answers calls, takes messages, and emails them to you. No CRM, no integrations.

$39/mo

100 activity units / month

100 activity units included every month
1 business phone number included
24/7 AI call answering
Message capture + email forwarding
Caller name & callback number
Extra units billed at $0.15 each

Starter

For solo operators who need CRM, SMS replies, and outbound callbacks.

$79/mo

200 activity units / month

200 activity units included every month
1 business phone number included
AI phone & website chat
Clients CRM + knowledge base
AI Dispatch calls (3 units per dispatch)
Appointment reminders & outbound callbacks
Live call transfer included
Extra units billed at $0.12 each

Business

What is an activity unit?

An activity unit is the single unit we use to measure everything your AI does for you. One unit = one minute of talking on the phone, one SMS, one chat message, or one action taken (like booking an appointment or issuing a refund). No matter what your AI does, it's always counted the same simple way.

Every plan includes a set number of units per month. If you use more than that, extra units are billed at a clearly listed per-unit price. You can also set a monthly cap so you're never charged more than you decide.

How each activity uses units

Exact per-unit prices apply only after your monthly included units are used up.

Activity	Units used	Cost after included usage
Voice minute (inbound or outbound call)	1 unit per minute	$0.27 per minute
SMS message (sent or received)	1 unit per message	$0.03 per message
Website chat message	1 unit per message	$0.03 per message
Live call transfer to a human	1 unit per transfer + voice minutes used	$0.27 per minute + 1 unit per transfer
Appointment booked by the AI	1 unit per booking	$0.015 per booking
Customer support action (refund, ticket, lookup)	1 unit per action	$0.015 per action
AI Dispatch call (tow, service, emergency)	3 units per dispatch	$0.81 per dispatch
Extra phone number (beyond what your plan includes)	One-time + monthly carrier fee	$10 new / $15 port / free BYO Twilio one-time
Carrier charges (Twilio pass-through: per-call, per-SMS)	Billed at cost	Included in the 3× activity rate for plan-covered numbers

Taxes (if any) are calculated at checkout based on your billing address. Phone number one-time fees ($10 new / $15 port / free BYO Twilio) are charged separately at signup. Ongoing carrier costs are already included in the 3× activity rate for the numbers your plan covers; extra numbers pass through carrier cost at cost.

How Your Monthly Bill Works

Every monthly invoice is built the same way, in three clear parts:

Monthly plan price

+ Any usage beyond your included activity units

+ Any clearly disclosed carrier, phone number, or applicable tax charges

= Total monthly bill

Nothing else is ever added. Every line on your invoice links back to the activity that created it — you can click any charge to see exactly which calls, messages, or actions it came from.

Three real billing examples

Example 1

Light use — stays under the included allowance

Plan: Answering Service — $39/mo
Included units: 100 units included
Units used: 62 units used (about 45 short calls + a few SMS)
Overage: $0 (under the included allowance)
Other fees: $0 (no extra numbers, no add-ons)
Estimated total: $39.00

Example 2

Moderate use — small overage

Plan: Starter — $79/mo
Included units: 200 units included
Units used: 235 units used (35 units over: 25 voice minutes + 10 SMS)
Overage: 25 voice min × $0.27 + 10 SMS × $0.03 = $7.05
Other fees: $0 (carrier cost is already inside the 3× rate)
Estimated total: $86.05

Example 3

High use — spending cap turned on

Plan: Business — $249/mo
Included units: 1,500 units included
Units used: 2,400 units used — but customer set a $325/mo cap
Overage: Billed only up to the cap. Once reached, the AI switches to voicemail-only until the next cycle or the cap is raised.
Other fees: Carrier pass-through counted inside the cap
Estimated total: $325.00 (never higher without your approval)

No Surprise Billing

You are in control of what you spend. Every account can:

Review live usage in your dashboard, updated after every call.
Get email & SMS alerts at 50%, 80%, and 100% of your spending cap.
Set a maximum monthly budget in dollars — not just units.
Choose what happens at the cap: send new calls to voicemail, hold SMS replies, or notify a human. The default cap is off, and you can change it anytime.

You will never be charged above your selected spending limit unless you explicitly approve an increase.

Frequently asked

What exactly is an activity unit?: One activity unit = one voice minute, one SMS, one chat message, or one action (booking, refund, lookup). AI Dispatch calls use 3 units each. Every plan includes a set number of units per month.
What if I go over my included units?: Extra units are billed at 3× our pass-through cost: $0.27 per voice minute, $0.03 per SMS or chat message, $0.015 per action, and $0.81 per AI Dispatch call. Your dashboard also shows a blended per-unit estimate (Answering $0.15, Starter $0.12, Business $0.10). If you set a spending cap, we stop billing at the cap and switch to voicemail-only until the next cycle.
Are phone numbers and carrier fees included?: Your plan includes 1 phone number (Business includes up to 3). Extra numbers cost $10 (new) or $15 (port) one-time, or free if you bring your own Twilio number. Ongoing Twilio pass-through carrier costs are included for your plan's numbers; extra-number carrier fees pass through at cost.
Are taxes included?: Any applicable sales tax is calculated at checkout based on your billing address and shown before you pay.
Can I set a hard spending cap?: Yes. Pick a dollar amount in Dashboard → Billing. We alert you at 50%, 80%, and 100%. At the cap, the AI routes new calls to voicemail and waits until the next billing cycle or until you raise the cap.
Do you offer refunds?: No refunds. If you cancel, your plan stays active through the end of the current billing cycle plus a 5-day grace period. If a payment fails, you have 5 days to resolve it before service is cut off — same on every plan.
Can I use my existing phone number?: Yes. Port your existing number for a one-time $15 fee, buy a new number for $10, or bring your own Twilio number for free.