Everything an account manager does. Without the overhead.
NexArvo handles the calls, the messages, the lookups, and the paperwork — and asks you first whenever the stakes are high.
Picks up every call, day or night, in your business's voice.
Replies to SMS, web chat, and email with on-brand answers.
Forward an existing number or get a new local number in seconds.
One-click Stripe Connect. Look up orders, charges, and customers.
Refunds only happen inside the dollar limits and reasons you define.
Pulls customer profile, past orders, and previous interactions instantly.
Auto-creates structured tickets with category, severity, and notes.
Hands off the conversation with full context the moment it's needed.
Every call comes with a clean summary and searchable transcript.
Unified history per customer across phone, chat, and email.
Decide which actions need a human tap before they happen.
Upload FAQs, refund policies, hours, and tone of voice.
Bring your own API, or use our hosted Integration API + webhooks.
Signed webhooks, OpenAPI mapping, OAuth, API keys, and full docs.
One-time codes to the channel on file before any sensitive action.
Built around your guardrails
The AI will not process refunds, cancel accounts, change billing, or make sensitive account changes unless you've written a rule for it. High-risk actions require human approval. Every action — successful or denied — is logged.
- 11:42:08Refund $24.00 → Marcus T. — rule: under $50 / shipping damage
- 11:39:54Lookup order #4821 — read-only
- 11:33:10Refund $310.00 → Linda P. — DENIED (exceeds rule)
- 11:30:21Created ticket #T-1842 — warranty claim